Returns, Refunds and Delivery

Cancellation and refunds

  • The following rules apply to cancellation of your order:
    • If you have ordered Goods, but not received them, you may cancel your order without giving a reason, at any time within 14 days of your order. You will have no obligation and we will return your money.
    • If you have ordered Goods, and received them, you may cancel your order at any time within 14 days of the date you received them. You must tell us that you wish to cancel. You must also send the Goods back to us within that same 14 day period.
    • We will return your money subject to the following conditions:
      • we receive the Goods in a condition in which we can re-sell them at full price, in new condition, with labels and packaging intact.
      • you comply with our procedure for returns and refunds. We cannot return your money unless we know who sent them.
    • You are responsible for the cost of returning the Goods. We have no obligation to refund to you, your cost of re-packing and returning the Goods.
    • In any of the above scenarios, we will return your money within 14 days.
         Returns
  • Please examine the Goods received from us immediately you receive them. If you do not tell us of any defect or problem within 30 days of receipt of the Goods, we shall assume that you have accepted them.
  • The procedure to return the faulty Goods is as follows:
    • the Goods must be returned to us as soon as any defect is discovered but not later than three months from receipt by you.
  • You must tell us by email message to sammie@biskitnow.co.uk that you would like to return Goods, specifying exactly what Goods and when purchased, and giving full details of the defect or other reason for return. We will then issue a returns note. If you send Goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.
  • We will return your money subject to the following conditions:
    • we receive the Goods with labels and packaging intact.
    • you comply with our returns procedure. We cannot return your money unless we know who sent them.
    • you tell us clearly what is the fault you complain of, when it first became apparent, and other information to enable us to identify or reproduce it.
  • If any defect is found, then we shall:
    • repair or replace the Goods, or
    • refund the full cost you have paid including the cost of returning the Goods.
    
Delivery and pick up

  • Goods are delivered within 30 days from the day you place an order to purchase the Goods.
  • Deliveries will be made by the Carrier to the address stipulated in your order. You must ensure that someone is present to accept the delivery.
  • If we are not able to deliver your Goods within 30 days of the date of your order, we shall notify you by e-mail to arrange another date for delivery.
  • We may deliver the Goods in instalments if they are not all available at the same time for delivery.
  • Goods are sent at our risk until signed for by you or by any other person at the address you have given to us.
  • All Goods must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted the Goods may be retained by the driver. When your Goods arrive, it is important that you check immediately the condition and quantity. If your Goods have been damaged in transit, you must refuse the delivery and immediately contact us so that we may dispatch a replacement quickly and minimise your inconvenience.
  • Signing "Unchecked", "Not Checked" or similar is not acceptable..
  • If we agree with you to deliver on a particular day or at a particular time, we will do our best to comply. But no time given is to be treated as contractual. So we are not liable to you for any expense or inconvenience you incur on account of delayed delivery or non-delivery.
  • Time for delivery specified on the order, if any, is an estimate only and time shall not be of the essence.